WORDPRESS TASKS & CARE PLANS

WHAT IF I HAVE 2 SITES THAT NEED CARE PLANS?
Our care plans each cover one single site. If you have multiple sites as subdomains of a site (e.g. www.yourdigitalagency.com.au and othersite.yourdigitala...
Thu, 12 Mar, 2020 at 9:11 PM
WHY SHOULD I WORK WITH YOU?
We offer 24/7 support. Because we are built around a 100% remote work environment, we have staff working from across the globe. We give our customers ac...
Thu, 12 Mar, 2020 at 9:13 PM
MY WEBSITE HAS BEEN HACKED, CAN YOU FIX IT?
Only if we host it. We will fix for free if this is the case.
Thu, 12 Mar, 2020 at 9:14 PM
DOES IT MATTER WHAT HOSTING PROVIDER I AM USING?
We’ll work with anybody regardless of their hosting provider. We understand that different websites have different needs and that people have realistic budg...
Thu, 12 Mar, 2020 at 9:15 PM
DO YOU OFFER PHONE SUPPORT?
We've set up our pricing structure to stay pretty lean and with our global team, it just makes more sense to handle all our support through email and s...
Thu, 12 Mar, 2020 at 9:16 PM
DO YOU MANAGE WOO COMMERCE WEBSITES?
Of course! We provide care plans specifically for the ongoing support of any eCommerce site built on WordPress. Websites with advanced functionality like th...
Thu, 12 Mar, 2020 at 9:20 PM
CAN I UPGRADE FROM MONTHLY TO A YEARLY PLAN?
Of course! We urge everybody to start with a monthly plan so you can get to know us and how we work. Handing over the keys to your website is a big deal so ...
Thu, 12 Mar, 2020 at 9:20 PM
HOW IS IT POSSIBLE YOU OFFER UNLIMITED SUPPORT?
Do you really offer unlimited support? How is this possible? Yes! With our Unlimited Support plan, you get unlimited 30-minute tasks on your site. While t...
Thu, 12 Mar, 2020 at 9:21 PM
WHAT TYPE OF TASKS ARE INCLUDED?
What types of tasks are included in the Unlimited Support plan? We can make content updates, theme or stylesheet adjustments, install new plugins, configur...
Thu, 12 Mar, 2020 at 9:31 PM
WHAT IF A TASK TAKES LONGER THAN 30 MINUTES?
If we estimate a task to take more than 30 minutes, we’ll let you know so you can decide how to take care of it. We also offer one-off tasks that can be p...
Thu, 12 Mar, 2020 at 9:32 PM